Delivery of your orders
Makershop quality charter: service quality first!
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There’s nothing worse than receiving your package in poor condition, receiving it late, or even not receiving it at all! You may have already has such an experience. We select the best 3D printing products for you, but that would be pointless if they were to arrive damaged on your doorstep.
So with time, we have also carefully selected the carriers we work with, and only stick with the best. For deliveries within the EU, we use UPS. France and Switzerland have their own specific carriers.
Our top priority is that your package arrives at the time we say and in perfect condition!
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- You automatically receive a package tracking link by e-mail as soon as your package is received by the carrier
- You can also track your package from your personal account on Makershop3d.com, in the "Order history and details" section
- And feel free to consult our FAQs for more information on package tracking
- Our customer service responds quickly by e-mail via the Contact section and by phone on +33 (0)9 72 57 34 94, Monday to Friday from 10.00 to 12.30 and 14.00 to 18.00
Delivery in the European Union and Switzerland
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Makershop delivers your packages in the European Union* and Switzerland, by simply selecting your carrier directly from our website. Your package is delivered within 48 hours in the European Union, Switzerland and the United Kingdom from our warehouse located in France.
Please refer to the table at the bottom of the page to see the delivery arrangements for your country.
For deliveries outside these countries, please send an email to customer services for transportation arrangements tailored to your needs.
*To know more about the European Union countries available for shipping, please refer to the table below.
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Carrier selected for the European Union
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You want a delivery to a country in the European Union: we have selected UPS, the world renowned carrier, for its performance and its ability to deliver within 48 hours to any country in the European Union. A solution that’s adapted for individuals and businesses, with parcel tracking sent by email once UPS receives the order.
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Carriers and delivery costs depending on your country and the parcel
| DELIVERY COUNTRY |
WEIGHT OF YOUR PARCEL |
DELIVERY COSTS INC TAX |
European Union
Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden |
| UPS (48 hr) |
Less than 70 kg |
Free delivery from 100€ |
| Switzerland |
| Colissimo International |
No weight restriction |
24€ fee for export costs |
| Mainland France |
| TNT Relais Colis 24hr |
Less than 30 kg |
Free delivery from 100€ |
| Heppner (48hr/72hr) |
30 kg or more |
Free delivery from 100€ |
| TNT chez vous en 24h |
Less than 70 kg |
From 14.40€ |
| Colissimo Expert (48hr/72hr) |
Less than 12 kg |
From 6.90€ |
| Guadeloupe, Guyana, Martinique, Mayotte, Réunion, Saint Pierre and Miquelon |
Colissimo International (15 days)
Warning: sprays and other aerosols are not accepted by customs for export. Remember to remove them from your order or risk seeing your order stopped at customs. |
No weight restriction |
From 54€ |
| New Caledonia, Wallis and Futuna |
Colissimo International (15 days)
Warning: sprays and other aerosols are not accepted by customs for export. Remember to remove them from your order or risk seeing your order stopped at customs. |
No weight restriction |
From 90€ |
| Rest of the world |
On request for quotation from our customer services.
In order to be as efficient as possible, please indicate in your email to customer services the exact contents of your order and required delivery address. |
48-hour delivery place your order by noon
You place your order:
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Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
Sunday |
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...Your parcel will be delivered: |
| Before 12.00 pm |
The following Wednesday |
The following Thursday |
The following Friday |
The following Monday |
The following Monday |
The following Wednesday |
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| After 12.00 pm |
The following Thursday |
The following Friday |
The following Monday |
The following Monday |
The following Wednesday |
The following Wednesday |
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N.B.: Although we make every effort to meet the indicated delivery time, it can, unfortunately, happen that our carriers fail to meet their commitment and take longer to deliver for various reasons over which they have no control (strikes, accidents, very bad weather, etc.). In these cases, we cannot be held responsible for the late delivery of a parcel.
N.B.2: we select our carriers for their performance and not for their prices, based on the experience we have forged with numerous carriers since we have been serving you. However, if an incident were to happen during your delivery, please send us an email via our contact section so that we can look into your order and do what is necessary, both for the carrier and for yourself.
